Shipping and Returns

Shipping and Returns

When will my order arrive?

All orders are processed within two business days (not including weekends or holidays), unless the volume of orders exceeds current capacity. 

Within Canada, packages generally arrive 2-4 business days from when your receive your shipping confirmation email. 

Within the US, shipping may take up to three weeks, though generally you'll receive it in 7-10 business days. 

International order vary by country. 

How do I know if my order has shipped?

A shipping confirmation will be sent to your inbox as soon as your item ships. Make sure to check your spam box - sometimes the emails arrive there! 

Will I be required to pay customs fees?

Yes, if you reside outside of Canada you will be responsible for all customs fees your shipment incurs. 

What is your return policy? 

Your Beluga Wrap comes with a "love it or return it" guarantee for 90 days from date of delivery (when it arrives to you). We are so sure that you'll adore your bamboo baby wrap, that we make returns easy. If you need any help with your wrap, or have decided that it's not for you, simply email and we'll get your process started. If you're in Canada, you'll be provided with a FREE return label. In the US or International you'll be responsible for your own postage to return, but we will refund your original shipping fee you paid when you originally purchased your Beluga Wrap.